Jackie Wilhelm: Associate Partner | Prophet https://prophet.com/author/jackie-wilhelm/ Tue, 20 May 2025 17:57:25 +0000 en-US hourly 1 https://prophet.com/wp-content/uploads/2022/05/favicon-white-bg-300x300.png Jackie Wilhelm: Associate Partner | Prophet https://prophet.com/author/jackie-wilhelm/ 32 32 Uncommon Growth for Uncommon Times https://prophet.com/2025/05/uncommon-growth-for-uncommon-times/ Mon, 12 May 2025 20:56:52 +0000 https://prophet.com/?p=36159 The post Uncommon Growth for Uncommon Times appeared first on Business Transformation Consultants | Prophet.

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Prophet research shows how some companies achieve uncommon growth year after year.

Delivering
Uncommon Growth

Our research methodology: We examined the results of companies in the S&P Composite 1500, which is a broad measure of the US large, medium and small public companies, covering 90% of US market capitalization. Our list of 179 Uncommon Growth companies include: 


  • 40 from the S&P 500, including 28 with $13 billion or more in revenue
  • 137 from the S&P 1000



What Drives
Uncommon Growth?

These drivers don’t exist in isolation. In fact, the synergy among them drives transformative impact via human-centered strategies at many top performers. For instance, a strong, adaptive culture fosters innovation by creating an environment where employees feel empowered to experiment and take calculated risks. A resilient culture also helps organizations withstand disruption and adapt more readily to changing market conditions, a requirement for sustaining growth over time. 

Driver 01:
Customer Obsession

Uncommon growth starts with a deep, empathetic understanding of customers and a relentless commitment to fulfilling their needs. It’s not just about driving sales but becoming an indispensable part of people’s lives. This obsession involves a relentless focus on customer needs and experiences and can drive initiatives by informing product development priorities and accelerating innovation to adapt to changes more quickly.

3x higher sales and marketing investment

Between 2019-2024, UGC companies invested +5pp more of their revenue on sales and marketing than non-UGC companies (12% vs 7%) and expanded these investments at 3x the rate of non-UGC companies (20% vs 6%).  

Uncommon Growth
in Action

Hims & Hers captured $1.5B in annual revenue and built a strong healthcare brand focused on Gen Z, which is different from how it has been done for other generations. By fusing cultural sensitivity, convenience, affordability and a feedback-driven approach, the company turned stigmatized healthcare needs — like hair loss, erectile dysfunction, mental health, and acne — into approachable conversations that address key pain points (long wait times, uncomfortable in-person consultations, opaque pricing).

Their strength lies not just in identifying trends but in creating a nimble infrastructure to respond to them—both technologically and creatively. Data-driven insights based on regular feedback from an engaged base continue to fuel new offers and experiences. A retail aesthetic more akin to Glossier or Casper than Rogaine — clean design, warm tones, and frictionless UX – have set it apart from its competitors.

American Express is known for its premium service and the exclusive access it offers card members, integrating exceptional lifestyle experiences alongside traditional financial services. Its growth strategies are driven by a deeply ingrained customer-first mindset and enabled by “closed loop” data sets, which incorporate both detailed transaction data and merchant data.

The unique combination of data generates insight that AmEx uses to more effectively engage and serve both corporate card account and cardmembers at large. The results are  industry-leading Net Promoter Scores and high customer retention, particularly in its high-value card segments.

Driver 02:
Pervasively Innovative

Sustaining uncommon growth takes more than splashy, one-off new product launches. Transformative and lasting impact happens when innovation is embedded in the cultural DNA, is part of everyday operations and supported by continuous R&D investments and recognized by short-term impact. It’s essential to build innovation as a capability.

+17% higher R&D investment growth vs non-UCG companies. Uncommon Growth companies average R&D growth of 23% between 2019 and 2024, versus 6% for non-UCG companies.

Innovation can be a growth multiplier in both existing and adjacent markets. Uniquely rich experiences and targeted solutions unlock untapped value when they meet customer needs in surprising and powerful ways.

Speed matters, too. Developing new offerings with agility and getting them to market faster are hallmarks of uncommon growth. That’s why innovation should be viewed not as magic, but rather as a repeatable and scalable capability.   

Uncommon Growth
in Action

Duolingo’s data-driven Growth Model and innovative mindset have helped quadruple daily users since 2019. Their approach combines gamification principles, behavioral science and aggressive AI adoption to continually enhance content and boost engagement. A marketing strategy centered on social-first storytelling drives earned media.

The heart of Duolingo’s innovation is a full-stack R&D engine, where in-house linguists, learning scientists, and AI researchers continuously test and iterate through live A/B experiments (as many 3,000 at any given time), using a sophisticated personalization engine to adapt difficulty, content pacing, and feedback in real-time, significantly improving retention and learning outcomes. 

NVIDIA has not just innovated successfully—it has institutionalized innovation as a core competency. Through high R&D investment, a vertically integrated platform approach, strategic risk-taking, and diverse innovation methods, it has consistently stayed ahead of major technology curves. Its recent dominance in AI infrastructure and services is the clearest signal that this innovation capability is paying off at scale.

This was not just luck, NVIDIA had the foresight in 2006 to begin positioning its GPUs beyond gaming, particularly for parallel processing tasks critical to AI. 

Driver 03:
Culture as a Catalyst

Culture, when seen through a human-centered lens, becomes far more than an enabler of strategy—it becomes the strategy, providing the connective tissue between a company’s purpose, its people, and its performance. In this view, culture is not a backdrop to growth—it is the engine of growth.

Designing culture intentionally—from the inside out—requires aligning leadership behaviors, organizational structures, and employee experiences with a clearly articulated purpose. It’s about activating the behaviors, beliefs, and rituals that inspire people to move in the same direction. It’s not about top-down mandates or one-size-fits-all frameworks but about nurturing the soul of an organization so that every decision and every interaction reflects its unique identity. That’s how to create a culture where transformation not only takes root but thrives.  

60% of Uncommon Growth companies have been recognized for cultures that attract and retain top talent via development programs and ethical practices.

Uncommon Growth companies actively align culture with growth strategies. Their leadership styles and decision-making processes directly account for employee engagement and customer needs. Workers are encouraged to be creative, experiment, contribute ideas, and learn from mistakes.

Uncommon Growth
in Action

Paylocity’s culture isn’t just a soft asset, it’s a scalable system that powers innovation, retention, differentiation, and loyalty. By designing internal processes, employee experience, and even product features around its cultural values, Paylocity has built a durable competitive advantage. The company’s consistent focus on transparency, inclusion, and empowerment fosters trust—both within teams and with clients—resulting in faster decision-making and stronger cross-functional execution. Culture also acts as a filter in Paylocity’s acquisition strategy, ensuring that new additions enhance rather than dilute its value system. Perhaps most critically, Paylocity has translated its internal culture into a marketable product differentiator: its HCM platform promotes engagement, collaboration, and connection, mirroring how the company operates internally. This alignment between how it works and what it sells creates authenticity, deepens customer loyalty, and positions Paylocity as a trusted partner in shaping the future of work. 

The Ensign Group, a leader in the complex skilled nursing sector, has experienced 16% CAGR and increasing margins though a culture centered on decentralized leadership and entrepreneurial autonomy. Rather than top-down standardization, each facility operates as a self-managed business unit, with administrators empowered to make operational, staffing, and care decisions, which fosters a sense of ownership, enables faster decision-making, and produces superior patient outcomes. This approach also helps Ensign integrate acquisitions rapidly.

Modern Approach:
Platform Business Models

Digital platforms have emerged as a modern approach to Uncommon Growth, allowing businesses to observe, interact with, and provide value to customers throughout their choose-and-use journeys. Platform business models enable—and require—companies to supercharge their customer-obsession, innovation, and culture to accelerate growth: 




Uncommon Growth
in Action

Airbnb grew the core business for a decade after its founding in 2008, then shifted to beyond-the-core growth to remain uncommon. It leaped beyond lodging through Airbnb Local Experiences and Adventure Travel – perfect extensions for its world-wide travel community. 

It then diversified service formats to include empty vacation homes, long-term lodging, and temporary office spaces. It is now adding home services providers to its platform and empowering co-hosting teams to form and operate seamlessly – all while integrating AI to enhance every service. Airbnb’s creativity, customer focus, and has driven an 18% CAGR.

RB Global was founded in 1958 as Ritchie Brothers, a Canadian on-site auctioneer for industrial equipment. RB Global transformed first into a 1990’s online auction site, then unleashed Uncommon Growth by launching a multi-sided platform for industrial equipment lifecycle management.

Platform-powered innovations for equipment valuation, financing, parts procurement, and shipping create powerful network effects, with more inventory and services attracting more buyers and sellers. Greater transaction velocity, recurring service revenues, and cross-sell synergies helped the 60-year-old firm realize a three-year CAGR of 54%.

A Multi-Dimensional Action Plan for Uncommon Growth

Unlocking uncommon growth is as much about the “how” as the “what.” Combining new capabilities, cultural attributes (e.g., collaboration, creativity), and operational discipline around innovation can power companies to uncover opportunities and execute multi-dimensional growth strategies faster and more repeatably than in the past. 

To drive uncommon growth, companies must have:

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Three Ways Brands Drive Value in Turbulent Times  https://prophet.com/2022/08/three-ways-brands-drive-value-in-turbulent-times/ Tue, 02 Aug 2022 18:32:21 +0000 https://prophet.com/?p=28693 The post Three Ways Brands Drive Value in Turbulent Times  appeared first on Business Transformation Consultants | Prophet.

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Three Ways Brands Drive Value in Turbulent Times 

Companies often want to cut back brand marketing during recessions. It’s a mistake. 

Buckle up, brand marketers. While a recession is by no means certain, it’s clear that the markets are unsettled. As consumers cut back on their spending, layoffs start and revenues slow, jittery leadership will begin to look for ways to slash spending. Brand marketing budgets are often high on the list. 

However, that’s a mistake. A well-built portfolio of brands is critical in a recession–or even just a downturn. Healthy brands generate more trust, they’re more in demand and have more resilience and strong brands retain customers, even in the face of lower-priced alternatives. In fact, in past downturns, companies that held marketing budgets steady or increased them bounced back best, reports the Harvard Business Review

For example, Reckitt Benckiser increased marketing spending by 25% during the 2008 financial crisis, as rivals trimmed their budgets. With a larger share of voice, the UK-based consumer goods company saw revenues gain 8%, and profits rose 14%. Most of its competitors posted profit declines of 10% or more. 

The 2021 Prophet Brand Relevance Index® (BRI), which was fielded in late 2020 during the pandemic and a period of high market uncertainty, proved this point. . As obvious as it seems in hindsight, consumers flock to names they trust in times of instability. They’re less inclined to take risks, and trust is significant to them. 

In the 2021 BRI, the average relevance score of the top brands jumped 5%. In other words, in a time of uncertainty, these leading brands became more relevant than they had been in times of relative calm.  

Strong brands allow companies to justify and maintain pricing power because consumers understand the value equation. Products from companies like Apple, KitchenAid, Dyson, Bose and USAA on the whole cost more than competitors. But because consumers appreciate their value, they are willing to pay more. 

That advantage holds for B2B companies as well. When selling through intermediaries, B2B firms that deliver greater value can retain a negotiation advantage with channel partners. Weak brands have less leverage and are easier to squeeze. 

An economic downturn may mean fewer people are spending on a given category, reducing the size of the pie. But strong brands get to take a bigger bite. Here are three ways to protect and build brand value, even in stormy economic periods: 

1. Strengthen the Brand’s Foundation 

Strong brands, often with a years-long history of consistent investment, already have a robust foundation. Brand equity stems from clarity of purpose. These brands know what they promise and how to deliver on that promise in the market. That clarity of purpose ensures an efficient spending of dollars. 

Even companies that believe they’ve adequately defined their brand’s purpose need to take a closer look, finding new ways to sharpen, deepen and extend that focus. Purpose–the reason a brand exists in the world– should be clear internally. And it should shine through to customers in every offer, channel and message. 

This is also a great opportunity to lean into the stakeholder networks. With a well-defined purpose, it’s easier to ask key stakeholders–customers, employees, investors, influencers and community members– to step in and act as brand ambassadors. They can amplify a brand’s voice and purpose. Because trust matters so much more right now, word-of-mouth endorsements carry even more resonance. 

2. Make Sure the Story of Value is Clear  

While this is most evident in B2B marketing, it’s just as important when dealing with consumers. People are worried about money, especially with inflation and interest rates rising. There’s an increased focus on the value equation of their purchases. They want to understand all the trade-offs they make between price and quality.  

Customers have a lower tolerance for confusion. This is a moment for marketers to be exquisitely clear about the value in each part of their portfolio. It’s too much to expect people to confront a number of brands and sub-brands and understand why they are priced or marketed differently. Spell out precisely what they get by trading up or down within the portfolio.  

3. Stay Nimble, Rebalancing Brand and Demand Investments 

Agility is important. Marketers should be having earnest internal debates about how and whether to rebalance spending between brand and demand marketing.  

Brand marketers will–and should–argue it’s an important time to continue building trust and equity. Demand marketers, as well as financial leaders watching revenue trends most closely, will want to focus more on driving immediate sales. Our latest research, Brand and Demand Marketing: A Love Story shows that brand and demand marketers must find ways to work together – and those that do are able to deliver better outcomes that are tied to the overall business goals. Everyone wants to ensure they are the brand chosen at the end of people’s purchase decision. 

We’re betting that a year from now, CMOs will have plenty to say about how they’ve threaded this needle and which investments yielded the best results. But right now, brand and demand need to work in tandem, more closely than they have in the past. 

Strong brands can be confident that they’ll continue to lead the way, delivering the innovations that matter most to consumers. 


FINAL THOUGHTS

As economic conditions continue to soften, brand marketers should brace themselves to defend budgets–even if the U.S. enters a recession. And they should take steps to ensure those brand investments. By shoring up brand purpose, clarifying each offer’s value, tapping stakeholders’ networks and carefully considering the balance of brand and demand marketing, they can keep brands strong through every downturn and in the next cycle of recovery.  

Get in touch with our team today to help make the case to your board and executive leadership team on the value of investing in your brand during uncertain market conditions.  

The post Three Ways Brands Drive Value in Turbulent Times  appeared first on Business Transformation Consultants | Prophet.

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